Frequently Asked Questions

The small baseplate has 24x24 studs, so it fits 576 bricks. The large baseplate has 32x32 studs, so it fits 1,024 bricks! Math is fun :)

In the brick mosaic, each brick is a “pixel”. Because the size of the bricks does not change (each brick is 8x8 mm), the only way to increase the resolution of the image is to increase the overall size of the picture. Images with a lot of detail (e.g. several people in one image) will look very pixelated on smaller mosaic sizes. We recommend choosing images with less detail for smaller sizes (e.g. a close-up picture of one face) and go for larger sizes if your image has more details. You can also crop the image to “zoom in” on the more relevant area of your image to increase its resolution.

You can go big... very big! The Creator App has a limit of 20x20 baseplates, which with the 32x32 baseplate size is more than 5 by 5 metres! Want to go bigger? No worries. Just contact us and we will provide a custom quote.

Yes you can, as long as it follows our terms of service. Some pictures work better than others – check out our tips for choosing the best image in our Brick Blog!

Yes, you can order your Brick Pic pre-assembled. For this option, there are a few things to keep in mind:

• It will take us some time to build, usually 2-3 weeks from the time of your order. Time for delivery will be on top of that.
• There is an assembly fee of A$22 per one small baseplate, and A$30 per one large baseplate.

On average, it should take around 40 minutes per one small baseplate (24x24), and around 60 minutes per large baseplate (32x32). Don’t worry if it takes you longer – the next one will be quicker!

Our products are not suitable for children under the age of 3. The small bricks can be a choking hazard, so watch your toddlers around them!

We have 50 different colours! Our wide range of colours allows us to create the best and most realistic and colourful brick mosaics in the world.

Yes! Our simple instructions are like paint-by-numbers, only with bricks. Just place the transparent baseplate over the coloured numbers grid, and start building your picture. It’s super easy and great fun to do either by yourself or with friends and family!

The price of your Brick Pic will depend mostly on it's size. When creating your design in the Brick Me Creator, you can see the total price of your mosaic at the bottom of the page.

The mosaics are created using either small baseplates (24x24 studs) or large baseplates (32x32 studs) which cost $17 and $30 respectively. For example, a 2x2 mosaic using 4 large baseplates will cost $120.

There is also a 5% premium if more than 25 colours are used in the design, and a discount scheme that gives you a higher discount the larger your mosaic is.

We have 2 sizes of baseplates: 24x24 studs (19.2 x 19.2 cm) and 32x32 studs (25.6 x 25.6 cm). You can combine these baseplates to create brick mosaics of a wide range of sizes. For example, 3 by 4 of the large baseplates (12 baseplates total) will give you a size of 76.8 by 102.4 centimetres.

Our bricks are not Lego branded, but they are compatible with Lego bricks. We have many colours in our colour palette that are not available as official Lego colours.

We deliver worldwide via Australia Post.

We are an online-only business. This helps us keep prices affordable!

We are Australian based and owned. Our warehouse is located in Byron Bay, Australia.

2-3 business days after the date of purchase we will send you a confirmation email with your order’s tracking number. You can use it to track your order on the Australia Post website. Feel free to contact us if there is a delay or any other issue.

We normally send order 1-2 business days from the date of purchase. Estimated delivery times are calculated at the checkout process and depend on your location and delivery method. Please note that due to coronavirus COVID-19 there may be delays with deliveries, and very significant delays with international deliveries. Check out our shipping information page for more.

Shipping costs will depend on your location and the size of your order, and will be automatically calculated at checkout.

Your images are saved as part of your saved designs in your Brick Me Account. You can choose to delete a design which will delete the uploaded image as well.

Yes, however there are some conditions. Please check our Refund Policy for more information.

In addition to your rights under the Australian Consumer Law, we guarantee the quality of all plastic products (baseplates and bricks) for up to 5 years.

Your Brick Me Kit will contain lots of extras of all the bricks you need, so you will likely find yourself with bricks to spare. If you still have issues, contact us and we will sort it out.

We would like to minimise waste. To do that, we created the No Brick Left Behind Scheme. Simply fill out the online form and we will email you a prepaid shipping label. Print the label, put it on the Brick Me box with the spare bricks and drop it off at the post office. Once received, we will reward you with a voucher as a thank you for minimising waste!

Sure. Reach out to us at partners@brick.me.