Frequently Asked Questions

We recommend two options for putting your beautiful creations up for display.

1. Frame it. You can get a frame from us that will fit your Brick Pic perfectly, or get a custom frame from a frame shop. Watch our video to learn how to frame your Brick Pic!
2. Attach the baseplates directly to the wall using our special Nano Mounting Strips. The strips use a special no-glue technology and can be attached, removed, and reused many times leaving no residue and without damaging the wall.

Yes! Our simple instructions are like paint-by-numbers, only with bricks. Just place the transparent baseplate over the coloured numbers grid, and start building your picture. It’s super easy and great fun to do either by yourself or with friends and family!

Due to low demand for this service, we currently only offer mosaic assembly services for our commercial customers. Please contact us for more information.

The small baseplate has 24x24 studs, so it fits 576 bricks. The large baseplate has 32x32 studs, so it fits 1,024 bricks! Math is fun :)

In the brick mosaic, each brick is a “pixel”. Because the size of the bricks does not change (each brick is 8x8 mm), the only way to increase the resolution of the image is to increase the overall size of the picture. Images with a lot of detail (e.g. several people in one image) will look very pixelated on smaller mosaic sizes. We recommend choosing images with less detail for smaller sizes (e.g. a close-up picture of one face) and go for larger sizes if your image has more details. You can also crop the image to “zoom in” on the more relevant area of your image to increase its resolution.

You can go big... very big! The Creator App has a limit of 20x20 baseplates, which with the 32x32 baseplate size is more than 5 by 5 metres! Want to go bigger? No worries. Just contact us and we will provide a custom quote.

Yes you can, as long as it follows our terms of service. Some pictures work better than others – check out our tips for choosing the best image in our Brick Blog!

On average, it should take around 40 minutes per one small baseplate (24x24), and around 60 minutes per large baseplate (32x32). Don’t worry if it takes you longer – the next one will be quicker!

Our products are not suitable for children under the age of 3. The small bricks can be a choking hazard, so watch your toddlers around them!

We have 50 different colours! Our wide range of colours allows us to create the best and most realistic and colourful brick mosaics in the world.

The price of the Brick Mosaic is determined by its size. The mosaics are created using multiplications of either small or large baseplates as a base. For example, a 2x3 mosaic uses 6 baseplates. The prices for each baseplate are:

• Small baseplate (24x24 studs, 19.2x19.2 cm) = $17
• Large baseplate (32x32 studs, 25.6x25.6 cm) = $30

For example, a 2x2 mosaic using 4 large baseplates will cost $120.

When creating your design in the Brick Me Creator, you can see the total price of your mosaic at the bottom left side (Desktop), or above the image (Mobile).

There is also a small 2% premium if more than 25 colours are used in the design.

The baseplates do not directly connect to each other. The best way to put the mosaic together is to mount it on a wall. See "How do I hang my Brick Pic on a wall?"

We have 2 sizes of baseplates: 24x24 studs (19.2 x 19.2 cm) and 32x32 studs (25.6 x 25.6 cm). You can combine these baseplates to create brick mosaics of a wide range of sizes. For example, 3 by 4 of the large baseplates (12 baseplates total) will give you a size of 76.8 by 102.4 centimetres.

Our bricks are not LEGO branded, but they are compatible with LEGO bricks. We have many colours in our colour palette that are not available as official LEGO colours.

We deliver worldwide via Australia Post.

We are an online-only business. This helps us keep prices affordable!

We are Australian based and owned. Our warehouse is located in Chatswood, New South Wales, Australia.

2-3 business days after the date of purchase we will send you a confirmation email with your order’s tracking number. You can use it to track your order on the Australia Post website. Feel free to contact us if there is a delay or any other issue.

We normally dispatch orders 1-2 business days from the date of purchase, from our warehouse in Chatswood NSW, Australia. Estimated delivery times depend on your location and delivery method (standard or express). We use Australia Post for deliveries, you can check their website for domestic (Australia) delivery times here, and international delivery times here. Check out our shipping policy page for more information on shipping.

Shipping costs will depend on your location and the size of your order, and will be automatically calculated at checkout.

Your images are saved as part of your saved designs in your Brick Me Account. You can choose to delete a design which will delete the uploaded image as well.

Yes, however there are some conditions. Please check our Refund Policy for more information.

In addition to your rights under the Australian Consumer Law, we guarantee the quality of all plastic products (baseplates and bricks) for up to 5 years.

Your Brick Me Kit will contain lots of extras of all the bricks you need, so you will likely find yourself with bricks to spare. If you still have issues, contact us and we will sort it out.

If your Brick Me kit arrived with missing or damaged items (like bricks or baseplates), we sincerely apologise for that.

We prepare each individual kit by hand, and although we try to always get it right, on rare occasions mistakes do happen.

We will of course get any missing or damaged items sent to you free of charge. To do that, please fill out our Items Replacement Form by following the link below.

Items Replacement Request Form

We would like to minimise waste. To do that, we created the No Brick Left Behind! Program. Simply fill out the online form and we will email you a prepaid shipping label. Print the label, put it on the Brick Me box with the spare bricks and drop it off at the post office. We will restock the bricks (assuring their quality) and make sure they find a new happy home :)

Sure. Reach out to us at partners@brick.me.