Shipping & Delivery Policy

Last updated: December 01, 2020

*** IMPORTANT: Please expect delivery delays due to coronavirus COVID-19. Delivery times for international orders are significantly delayed. We cannot guarantee any delivery timeframes at this time. We are very sorry for the inconvenience. ***

We make deliveries in both Australia and World Wide

Fulfillment and Processing Times

All orders are fulfilled from our warehouse in Mullumbimby NSW 2482 Australia, with the exception of products described as “drop-shipped” in the “Cool Stuff” marketplace category.

Orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

* Drop-shipped products will normally ship from China or the USA. Please note that we do not control the fulfillment of these products.

Shipping Rates & Delivery Times

Shipping charges for your order will be calculated and displayed at checkout.

We use Australia Post for both domestic and international orders that are fulfilled from Australia. You can check postage rates and delivery times on the Australia Post website.

Delivery delays can occasionally occur.

* Drop-shipped products’ shipping is free, however delivery may take around 30 days to most countries. We do not control shipping for these products.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Prices, Customs, Duties and Taxes

All prices on the website are in Australian dollars and are inclusive of GST where applicable. Prices are subject to change without notice.

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).