Returns Policy

Last updated: December 01, 2020

If for any reason you are not satisfied with your order, you may be eligible for an exchange or a refund. We have different policies for different types of products. Please review the policy below.

Personalised products created with the Brick Me Creator

Due to the customised nature of the product, we cannot offer you a refund if your dissatisfaction with the product(s) is due to a mistake on your part or simply because you have changed your mind.

If you are not completely satisfied with your order due to a mistake we have made or because your product(s) have arrived damaged, you may request an exchange by emailing us at hello@brick.me and sending us a picture of the damaged product(s).

Products purchased from the Brick Me Marketplace

If for any reason you are not completely satisfied with your purchase, you can return the product(s) to us for a full refund or exchange.

To be eligible for a refund or exchange you must meet the following criteria:

  • Product must be unopened, unused, and in its original packaging
  • Product must not be damaged
  • You must present a proof of purchase
  • You must return the product to us within 30 days of purchase

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.

Shipping items

In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.

Depending on the nature of your request, you may need to pay for return shipping to our warehouse. We will provide you with instructions on how to return your order.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

Contacting us

 In addition to the above, you are protected by your rights under the Australian Consumer Law.

If you would like to contact us concerning any matter relating to this Returns Policy, you may do so via the contact form or send an email to hello@brick.me