Frequently Asked Questions
PRODUCT INFORMATION
What is a brick mosaic?
A brick mosaic is a type of artwork created by arranging small plastic bricks (like Brick Me bricks, LEGO bricks, Mega Blocks, or other brands) into a baseplate grid to form a larger image or design. Each brick represents a pixel in the image, and the color and placement of the bricks work together to recreate the overall picture. The result is a mosaic that can be small and simple or large and detailed, depending on the number of bricks and colors used.
What sizes are available and is there a maximum size?
Our baseplates come in one size: 24x24 studs (7.5 x 7.5 inches). You can combine these baseplates to create brick mosaics of a wide range of sizes. For example, 3 by 4 baseplates (12 baseplates total) will give you a size of 30.2 by 22.7 inches.
Regarding a limit, you can go big... very big! The "advanced" Creator App (available when you access our app using a computer) has a limit of 20x20 baseplates, which is almost 13 x 13 feet! Want to go bigger? No worries. Just contact us and we will provide a custom quote.
Do I get to build the mosaic myself or can you build it for me?
Yes, you get to build it yourself! Our simple instructions are like paint-by-numbers, only with bricks. Just place the transparent baseplate over the colored numbers grid, and start building your picture. It’s super easy and great fun to do either by yourself or with friends and family!
While we do offer a pre-assembly option, it's currently reserved for commercial customers and will incur an additional cost. We can make exceptions on a case by case basis, so please contact us for more information.
How many bricks are in each baseplate, and how long does it take to build one?
Our baseplate has 24x24 studs, so it fits 576 bricks. On average, it should take around 45 minutes per baseplate.
A brick mosaic typically consists of multiple baseplates. For example, a 3x3 mosaic is made up of 9 baseplates. The total build time for a mosaic of this size is approximately 6-7 hours.
But don’t worry, you don’t have to complete it all in one sitting! Each kit includes cardboard containers to help you neatly store any opened bricks, so you can pause and pick up where you left off without losing track of anything.
How to connect the baseplates together?
The baseplates do not directly connect to each other. The best way to put the mosaic together is to mount it on a wall. See the question below for more information.
How do I hang my brick art mosaic on a wall?
We recommend two options for putting your beautiful creations up for display.
Frame it. You can get a frame from us that will fit your brick art mosaic perfectly, or get a custom frame from a frame shop. Watch our video to learn how to frame your brick art mosaic!
Attach the baseplates directly to the wall using our special Nano Mounting Strips. The strips use a special no-glue technology and can be attached, removed, and reused many times leaving no residue and without damaging the wall.
Do you use LEGO bricks and how many colors do you have?
Our bricks are not LEGO branded, but they are compatible with LEGO bricks. Our palette includes 50 unique colours not found in the official LEGO range.
How much does a Brick Mosaic cost?
Please check the Pricing section for pricing examples and a detailed pricing explanation.
What's included in a Brick Me kit?
All kits come with the following:
- Set of transparent baseplates
- All the bricks required for the build (and some extra)
- A brick separator tool
- An instruction manual
- 10 cardboard boxes for storage and organization
Are there any age restrictions?
Our products are not suitable for children under the age of 3. The small bricks can be a choking hazard, so watch your toddlers around them!
CREATOR APP
How does the design process work?
Easy! Open the Brick Me Creator, where you can upload your own photo or choose an image from our library. Then, using the intuitive design tools, you will be able to choose your size, crop, zoom, edit colors, brightness, etc. The process is simple and fun, and you will see a live preview of your brick mosaic the entire time. Once you're happy with the design, you'll be able to add it to your cart. If you use your email to sign-in to the Creator, your design will be saved in your account so you can come back to it at any time.
Can I use any image?
Yes you can, as long as it follows our terms of service. Some pictures work better than others – check out our tips for choosing the best image in our Brick Blog!
Why is my picture so pixelated in the Creator app?
In a brick mosaic, each brick is a “pixel”. Because the size of the bricks does not change (each brick is 0.31 x 0.31 inches), the only way to increase the resolution of the image is to increase the overall size of the picture. Images with a lot of detail (e.g. several people in one image) will look very pixelated on smaller mosaic sizes. We recommend choosing images with less detail for smaller sizes (e.g. a close-up picture of one face) and go for larger sizes if your image has more details. You can also crop the image to “zoom in” on the more relevant area of your image to increase its resolution.
Can I see a preview before ordering?
Yes! You will be shown a preview of your brick mosaic as part of the editing process after uploading a photo to our creator app.
The final brick mosaic will look exactly like the preview, although there may be slight colour variation due to the colours you see on-screen being affected by screen type variation, luminosity, etc.
Will the final brick mosaic look exactly like the photo I uploaded?
The final brick mosaic won’t be an exact replica of your photo, but it will be a close and artistic representation. Because we re-create your image using small bricks, the result can look somewhat “pixelated” - but that’s exactly the style we’re going for! Up close, you'll notice the individual bricks and colours, but when viewed from a distance, the image comes together beautifully. Factors like the mosaic size and the palette of 50 colours can also influence the level of “realism” that can be achieved. Larger mosaics have more bricks, and therefore a higher resolution, which means they can resemble the source image more closely.
Can you design it for me?
Yes! We offer a professional design service for a small flat fee.
DELIVERY AND SHIPPING COSTS
Where are you located and do you deliver to my country?
We deliver worldwide through our distribution centers in the US, the UK and Australia. Our USA warehouse is located in Prescott, Arizona.
The store you are currently browsing services North America (USA, Canada and Mexico). For orders to the UK and Europe, please visit our UK store. For order to Australia and the rest of the world, please visit our AU store.
Do you have a physical store?
We do not currently operate physical stores, but we do occasionally open pop-up stores in various locations.
Want to be a Brick Me reseller? Reach out and ask us about our retail solutions: partners@brick.me
How can I check the status of my order?
2-3 business days after the date of purchase we will send you a confirmation email with your order’s tracking number. You can use it to track your order. Feel free to contact us if there is a delay or any other issue.
How long does it usually take for my order to arrive?
We normally dispatch orders 1-2 business days from the date of purchase, from our warehouse in Prescott, Arizona. Estimated delivery times depend on your location and delivery method (standard or express). Check out our shipping policy page for more information on shipping.
What are the shipping costs?
Shipping costs will depend on your location and the size of your order, and will be automatically calculated at checkout.
PRIVACY AND DATA POLICY
How are my images stored? Can I delete them?
Your images are saved as part of your saved designs in your Brick Me Account. You can choose to delete a design which will delete the uploaded image as well.
If you don't have an account and are logged in as a guest user, any photos you upload will be deleted from our servers automatically after a few days.
RETURNS AND WARRANTY
What if I’m not happy with the product, can I get a refund?
Yes, however there are some conditions. Please check our Refund Policy for more information.
Do you have a warranty?
We stand behind the quality of our products and guarantee your continued enjoyment. To learn more about our product warranty, please click here.
I have missing / damaged items in my Brick Me kit. What can I do?
Your Brick Me Kit will contain lots of extras of all the bricks you need, so you will likely find yourself with bricks to spare.
If your Brick Me kit arrived with missing or damaged items (like bricks or baseplates), we sincerely apologise for that.
We prepare each individual kit by hand, and although we try to always get it right, on rare occasions mistakes do happen.
We will of course get any missing or damaged items sent to you free of charge. To do that, please fill out our Items Replacement Form by following the link below.
PARTNERSHIPS
Do you do partnerships with other businesses?
Sure. Reach out to us at partners@brick.me.
Do you have an affiliates program?
Yes! You can read more about it and apply by clicking here.
Do you offer solutions for corporate clients or organizations?
Yes! Please head to our Business Solutions page for more information.
